GMS-Staff-UAR, IGA

About the Role

The IAM Administrator role within Global Managed Service Identity and Access Management (GMS IAM) is primarily responsible for the support and enhancements required for engagements, adhering to stated SLAs and ensuring high standards of quality deliverables.

Key Responsibilities

• Provide application support for IAM engagements, specifically SailPoint IIQ or SailPoint IDN.
• Resolve technical issues through debugging, research, and investigation.
• Develop and maintain user onboarding workflows and role provisioning.
• Support onboarding of application and platform users.
• Monitor IAM platform components and resources.
• Provide IAM support to end users.
• Perform day-to-day health checks, incident support, email support, tool upgrades, and system monitoring.
• Report status and work with Development and QA teams to resolve issues.
• Perform systems analysis and tuning for optimal infrastructure response.
• Interact and coordinate with customers as required.
• Assist operations team and coordinate with product engineering team.

Requirements & Tech Stack

• SailPoint IIQ or SailPoint IDN application support experience.
• Understanding of IGA concepts:
• User Lifecycle Management
• Provisioning and Reconciliation
• Auditing, Reporting, and User Activity Monitoring
• Access Certification
• SOD (Segregation of Duties)
• Java/J2EE knowledge.
• SQL knowledge.
• Experience in application onboarding.
• Strong experience with IGA integrations, connectors, custom integrations, and application patterns.
• Ability to perform Root Cause Analysis and suggest solutions.

Qualifications

• Bachelor's Degree required.
• Strong communication skills, both verbal and written.
• Good technical document writing skills.
• Ability to work independently, adapt quickly, and maintain a positive attitude.
• Must be a good team player.

Work Requirements

• Willingness to be on call support engineer and work occasional overtime.
• Willingness to work in shifts as required.

Good to have:

• Experience in implementation and integration of IGA tools with critical applications and infrastructure.
• Experience in development, customization, configuration, and deployment of any Identity Management and Governance products.