International Voice Process Associate

About the Role

The International Voice Process Associate will handle inbound and outbound calls with global clients, providing clear, professional communication and support. This is a full-time, on-site role based in Hyderabad.

Key Responsibilities

• Respond to queries.
• Clarify requirements.
• Document interactions.
• Coordinate with internal teams to ensure timely resolution of issues.
• Maintain call quality standards.
• Adhere to process guidelines.
• Update records in relevant systems or CRMs.
• Collaborate with project and development teams to relay client feedback.
• Contribute to a positive customer experience.

Qualifications

• Strong verbal communication skills in English, including neutral accent and active listening abilities.
• Customer service and client handling skills, including empathy, patience, and problem-solving.
• Basic computer and documentation skills, including proficiency with MS Office and CRM or ticketing tools.
• Time management and organizational skills, including the ability to multitask and follow structured processes.
• Ability to work in rotating shifts as required by international time zones.
• Comfort collaborating with technical and non-technical teams in a fast-paced environment.
• Minimum educational qualification: high school diploma.
• A bachelor’s degree in any discipline is an advantage.

Relevant experience in international voice processes, BPO, or customer support is preferred.