Debt Recovery Agent
Tata Consultancy Services
Mumbai, Chennai, Delhi / NCR1–6 yrs1h agovia Naukri
Role: Collection Executive (Telecalling)
Work Locations
- Chennai - No. 11, Rajiv Gandhi Salai (OMR), Tek Tower, Thoraipakkam, Chennai
- Gurgaon - Vatika Business Park, Block 2, Sector 49, Sohna Road, Gurgaon
- Mumbai - Intellion Square (TRIL IT4), Malad East, Mumbai, Maharashtra
Shift Timings: Day shift
Key Responsibilities
- Make outbound collection calls to customers with overdue payments.
- Negotiate and persuade customers to make timely payments while maintaining professionalism.
- Follow compliance guidelines and adhere to RBI/DRA regulations.
- Maintain accurate records of interactions and payment commitments.
- Work towards achieving collection targets.
- Handle customer queries related to outstanding dues and provide appropriate solutions.
- Collaborate with the team to improve collection strategies.
Requirements & Tech Stack
- Prior experience in a collection process is mandatory.
- DRA certification is required.
- Strong negotiation and persuasion skills.
- Excellent verbal and written communication.
- Ability to handle difficult conversations tactfully.