Operations Associate

About the Role

Coalesce Management Consulting (CMC) is seeking an Operations Associate to join its Dallas team. This role supports clients, contractors, the sales team, and internal operations, encompassing contractor onboarding, customer experience, office administration, internal events, and leadership support. The position requires a dynamic, flexible mindset, strong organization, proactivity, and the ability to adapt to changing priorities.

Key Responsibilities

• Coordinate contractor onboarding, compliance, welcome packs, and ongoing welfare support.
• Support client satisfaction, contractor retention, NPS surveys, and customer experience initiatives.
• Provide day-to-day administrative and operational support for the Dallas office.
• Support Sales Managers and senior leadership with reporting, scheduling, documentation, and general administrative needs.
• Create and update PowerPoint presentations, slide decks, reports, and internal materials.
• Coordinate internal events, team socials, client events, travel, SWAG, and office needs.
• Take ownership of ad hoc projects and operational priorities.

Requirements & Tech Stack

• Highly organized with strong attention to detail.
• Ability to manage multiple priorities.
• Natural relationship builder.
• Proactive, accountable, and comfortable taking ownership.
• Dynamic and flexible approach.
• Ability to adapt as priorities and business needs change.
• Positive team player.
• Thrives in a fast-paced, collaborative environment.
• Excited to learn, take on new responsibilities, and grow career with CMC.

Experience in operations, customer success, administration, recruitment, or a similar environment is beneficial, but not essential.

Qualifications

• Attitude, work ethic, and willingness to learn are key.
• Alignment with CMC's core values: Positivity, Respect, Ownership, Fun, Excellence, Success.

What You’ll Get

• Full-time, hybrid working: 4 days in the Dallas Uptown office and 1 day remote.
• Full employee benefits.
• Paid Time Off (PTO).
• 401(k).
• Training and professional development.
• Regular team socials and company events.
• Exposure to senior leadership, clients, and key business initiatives.
• Opportunity to make a visible impact within a growing North American business.

About CMC

CMC is a global consulting brand and part of the Amoria Group. The Dallas office, opened in 2022, partners with organizations across the energy, infrastructure, and utilities sectors.