Technical Support Engineer
BETSOL
Bengaluru, Karnataka, India0–3 yrs34m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Must know
- NetworkingHelp deskSalesforceCRM
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Help desk39%Networking34%CRM5%Salesforce3%of 100 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
The Technical Support Engineer (TSE) is responsible for providing high-quality technical assistance to international clients through voice and chat channels. This role focuses on diagnosing and resolving technical issues while maintaining high productivity and a multi-chat environment. The ideal candidate will leverage strong communication skills and technical expertise to ensure 100% customer satisfaction in a fast-paced, 24/7 global support setting.
Key Responsibilities
- Provide chat and voice support to international clients.
- Provide timely and effective resolutions to clients on basic to complex technical support queries.
- Respond to customers in an efficient and professional manner.
- Handle and resolve technical queries; identify and escalate accordingly.
- Meet expectations regarding productivity as defined by the process.
- Ensure compliance with all company and departmental policies, procedures, and guidelines.
- Focus to achieve 100% customer satisfaction and delight customers with satisfactory service levels.
Requirements & Tech Stack
- 1 – 3 years of experience in Technical Support / BPO industry, preferably in chat and voice process.
- Freshers with strong communication skills and willingness to learn are also encouraged to apply.
Mandatory Skills
Technical / Functional Skills
- Excellent communication skills in English (both spoken and written).
- Basic to advanced knowledge of computers (software).
- Working knowledge of internet and networking.
- Typing speed - minimum 35 wpm with 100% accuracy.
Soft Skills
- Customer-focused mindset with strong problem-solving skills.
- Self-motivated and ability to work with minimal supervision.
- Ability to remain calm and composed in high-pressure situations.
Good To Have Skills
- Experience working in global support environments.
- Familiarity with CRM tools like Salesforce and ServiceNow.
Qualifications
- Graduate in any discipline.
Additional Information
- 5 working days per week and 2 rotational weekly offs (not necessarily Saturday/Sunday).
- Willingness to work in a 24 x 7 work environment.