Technical Production Associate

About Virtucom, Inc.

Virtucom is a dynamic and growing company exclusively focused on K–12 education. We specialize in delivering services and support to help educators and administrators integrate classroom technologies into meaningful learning experiences.

Job Overview

Technical Production Associate – Naperville Facility

We are seeking detail-oriented and motivated Technical Production Associates to support our Naperville facility operations. This role is responsible for preparing, configuring, and processing devices according to customer specifications, ensuring all products meet quality and deployment standards. Production Associates play a key role in the lifecycle of K–12 technology by performing tasks such as unboxing, imaging, enrolling, tagging, etching, and packaging devices for delivery to schools and districts. This position requires a strong attention to detail, the ability to follow structured processes, and a commitment to maintaining an organized and efficient workspace.

This is a pre-opening opportunity as we prepare to launch our Naperville facility, with operations expected to begin by the end of Q2 2026.

Key Responsibilities

• Perform production tasks including unboxing, imaging, enrolling, tagging, labeling, etching, and boxing of devices.
• Prepare products for shipment, including packaging, wrapping, and securing items to ensure safe delivery.
• Maintain clean, organized, and efficient production and warehouse areas daily.
• Verify device accuracy and ensure all customer-specific requirements are completed prior to shipment.
• Document and track production work using company systems and tools.
• Assist with inventory organization, staging, and movement of products within the facility.
• Troubleshoot basic hardware and software issues during device setup and configuration.
• Follow established workflows, processes, and quality control standards.
• Collaborate with team members and leadership to meet production goals and deadlines.
• Adhere to company policies related to safety, data security, and operational procedures.
• Support other operational areas as needed based on workload and business demands.

Requirements & Tech Stack

• Ability to operate hand trucks, pallet jacks, and other warehouse equipment.
• Ability to lift or move products (typically up to 20 lbs.).
• Basic understanding of computers and networking concepts.
• Strong knowledge of Microsoft Windows operating systems and Chrome OS.
• Ability to follow detailed instructions and standardized processes.
• Strong attention to detail and organizational skills.
• Ability to interact with team members and clients in a professional manner.
• Ability to document service and production work per company guidelines.
• Knowledge of commonly used technical support concepts, practices, and procedures.
• Strong time management skills and ability to meet or exceed service level agreements (SLA).
• Reliable transportation and consistent attendance.

Pre-Hire Requirements

• Must pass a comprehensive background check.
• Reliable transportation.
• Ability to work varying schedules based on operational needs.

Preferred Qualifications

• Previous warehouse, production, or assembly experience.
• Experience with device imaging, staging, or IT asset preparation.
• Familiarity with K–12 technology environments.

Compensation

Salary Description: $16 - $19.23/hour or $33,300 - $40,000/year

Competitive Compensation

Ability to convert from Hourly to Salary after a 90-day probationary period

Benefits

• 401(k) plan with 4% company match (offered at 6 month tenure)
• Medical, dental, and vision insurance (Medical insurance offered month following DOH)
• Company Paid Holidays (applies to employees converted to Salary)
• PTO package upon conversion (vacation, sick, and personal days)
• Opportunity for Career Advancement with promotion from within
• Comprehensive On-site Training