Investigation Associate, PQ Ops

About the Role

Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore.

Key Responsibilities

• Researches and evaluates facts surrounding seller transactions.
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools.
• Documents actions by providing detailed annotations.
• Communicates with external customers via phone or email during the investigation process.
• Communicates with internal customers and peers in person, via email, annotations, and phone during and following the investigation process.
• Understands the issue and makes best use of available resources to resolve it.
• Systematically escalates problems or variance in information to the relevant owners/teams according to processes and standard.
• Communicates with internal and external stakeholders.
• Understands performance metrics to create analysis for driving business goals.
• Meets predetermined and assigned productivity targets and quality standards.

Requirements & Tech Stack

• Excellent judgment to plan and accomplish goals, working under very limited supervision.
• Excellent individual problem-solving and analytical skills to authenticate customers and complex transactions.
• Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
• Frequent written and verbal communication with department management, risk analysts, risk engineers, and other company associates.
• May be required to contact customers by phone.
• Productivity and quality assurance will be evaluated.
• Overall contribution to the development of the department.

Qualifications

• Bachelor's degree or above in a quantitative/technical field such as computer science, engineering, or statistics.
• Experience in the ecommerce payments space.
• Previous trust and safety experience.
• Experience succeeding in a customer-driven workplace.
• Analytical and capable of succeeding in a fast-paced team environment.
• Experience using Microsoft Excel to manipulate and analyze data, with the ability to transform data into actionable insights.