Client Advisor, Beverly Hills

About the Role

FERRAGAMO is seeking a Full Time Client Advisor for their Beverly Hills location.

Key Responsibilities

• Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
• Actively promote a positive work environment through teamwork and collaboration.
• Assist operations team by maintaining stock of designated areas on the selling floor and in the stock room.
• Transform each client experience into magical moments by creating a hand-crafted experience and engaging in a selling ceremony that makes the client feel confident and energized.
• Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
• Play an active role on the selling floor and take action to ensure a memorable client experience, putting the client at the center of every decision.
• Demonstrate expert styling and brand knowledge.
• Promote cross-selling to increase UPT sales metrics.
• Capture customer data in the company’s CRM database to connect with clients and maintain/develop relationships.
• Think innovatively about how to improve and generate new ways of creating tangible value and magic for the client.
• Conduct sales in person, via telephone, and email, which includes the physical ability to wait on customers and fit them properly with shoes.
• Clearly understand company-set KPIs and exhibit the ability to identify strategies to enhance performance standards.
• Take an aggregate approach to identify and recommend merchandise across all channels.

Requirements & Tech Stack

• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of a second language preferred.
• Previous retail sales experience preferred; luxury retail experience a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers, and management.
• Ability to communicate on the telephone with proper etiquette.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.

Qualifications

• A caring, authentic, trusted client advisor; an intuitive sales associate with a passion for style.
• Acts and thinks first of the client and their experience, with an in-depth knowledge of the desires, needs, and expectations of luxury clients.
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• Master of storytelling and the art of asking engaging questions.
• Courageous with ideas and innovative in approach, always ready to grow and learn.

Physical Requirements

• Constant moving, talking, hearing, reaching, grabbing, carrying, and standing for extended periods.
• May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools.
• Involves lifting of at least 20 lbs.

Schedule

• Regular and reliable attendance.
• Full-Time Schedule.
• Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs.