Operations Associate

Role Overview

The Academic Operations Associate will be responsible for executing the day-to-day academic operations at the coaching centre. This role is key in providing an efficient learning environment and ensuring high-quality standards for academic sessions.

Key Responsibilities

• Student Onboarding (50%)

• Enrollment & Verification (20%): Ensure zero refund cases due to verification failures. Verify and process student enrollments accurately.

• Inventory Distribution (10%): Oversee the distribution of academic materials and ensure the timely availability of resources.

• KYC (10%): Ensure that all student data, including KYC details, is properly collected and recorded, with zero gaps between enrollment and verification.

• Student Experience (40%)

• In-Session Experience (10%): Ensure that all sessions are conducted as per schedule, with a focus on classroom readiness and addressing any timely issues.

• Test Experience (10%): Maintain a high quality of test execution, ensuring that exams are conducted smoothly, and invigilation/classroom planning are up to the mark.

• Helpdesk Support (10%): Provide timely assistance to students with any academic or operational queries, maintaining a good quality control score.

• Parent Communication (15%): Keep parents informed of their child's academic progress and attendance, including absence-related communications.

• Student Communication (15%): Ensure timely and clear communication with students regarding sessions, tests, and any other requirements.

• Communication (10%)

• Ensure that all communication with students and stakeholders regarding sessions, tests, tickets, and other requirements is timely and clear.

Key Expectations

• Ensure zero refunds due to verification failures.
• Achieve 95% student deliverables and Face ID registration accuracy for the month.
• Maintain zero gaps between enrollment and KYC processes.
• Achieve 100% in-session execution in terms of planned versus conducted sessions.
• Conduct tests and invigilations with 100% accuracy and on-time result generation.
• Maintain excellent communication standards with both students and their respective stakeholders, including parents and teachers.
• Be proactive in addressing and reporting any classroom or session-related issues.

Requirements & Tech Stack

• Bachelor's degree in any field.
• Previous experience in academic operations, preferably in a coaching centre or educational environment.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Basic knowledge of academics and Google Sheets.
• Strong attention to detail and commitment to quality.