Ocean Customer Experience Specialist

A.P. Moller - Maersk

About the Role

Customer Experience roles provide services to customers once they are onboarded in the Maersk environment. The Administrative stream includes those who primarily support others by performing skilled technical, administrative, or operational tasks.

Jobs in this stream may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines, and typically works under supervision. Colleagues have skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts, and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring.

Key Responsibilities

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

Requirements & Tech Stack

No specific technologies or tech stack were mentioned in the provided text.

Qualifications

No specific qualifications were mentioned in the provided text.