Clerical (Litigation Support)

About the Role

The Litigation Support Team at Leidos, supporting the U.S. Department of Justice (DOJ) in Los Angeles, CA, has an opening for a Front Desk/Receptionist (Clerical) to perform clerical/receptionist duties in a downtown Los Angeles, CA DOJ office.

Key Responsibilities

• Receive telephone calls and visitors.
• Control office access, ensuring only properly cleared visitors are authorized entry.
• Notify staff members of visitors or incoming telephone calls.
• Take and deliver messages from/to visitors when staff members are unavailable.
• Handle citizen complaints over the telephone and in person.
• Direct callers or visitors to the proper agency and provide citizen complaint forms.
• Respond to inquiries, providing general information regarding office programs.
• Advise callers or visitors to contact appropriate Federal, State, or local agencies for matters outside the USAO’s purview and furnish necessary addresses or telephone numbers.
• Receive legal documents (e.g., Civil Rights complaints) and notify the appropriate person of receipt.
• Organize and maintain forms or other documents in binders as prescribed.
• Maintain an up-to-date telephone listing and files of department and agency addresses.
• Maintain necessary telephone directories for the office.
• Reserve conference rooms upon request.
• Receive, review, and distribute incoming mail, including interoffice mail and service of process.
• Check mail and annotate accordingly.
• Immediately notify appropriate staff members of hand-delivered incoming mail, FedEx and UPS deliveries, and FAXs, and place in appropriate internal mailboxes.
• Receive requests for office supplies from co-located personnel and submit interoffice orders for replenishment.
• Receive reports of malfunctioning equipment and notify the appropriate point-of-contact.
• Follow up to ensure equipment is repaired and available for use.
• Index files and maintain files in an orderly fashion.
• File documents with the Clerk’s Office and deliver courtesy copies.
• Make necessary changes to incorrect documents when possible to complete filing by the Clerk.
• Provide courier services from the USAO to courthouses and state and federal agencies as required to file and/or deliver legal documents on a daily basis and at other times as required.
• Perform work in an office setting; some walking, standing, bending, and carrying of small office items is required.
• Work overtime with prior approval, depending on work and caseload.
• Perform Document Management Technician duties as defined by the contract.

Requirements & Tech Stack

• Microsoft Office Suite (word processing, database, spreadsheet)
• Telecommunications systems
• Imaging systems
• Multi-line phone system

Qualifications

• Excellent written and oral communication skills.
• Ability to perform detailed work consistently, accurately, and under pressure.
• Ability to read and follow instructions.
• Ability to understand task objectives and their context within the litigation support effort.
• Initiative to ask questions when necessary to complete tasks correctly.
• Typing/keyboarding skills.
• Knowledgeable user of the Government's office and network environment.
• Must be a U.S. Citizen.
• Ability to obtain and maintain a Public Trust clearance.

Preferred Qualifications:

• Experience working in a Government and/or Litigation Support environment.
• Experience as a Receptionist/Clerical.
• Undergraduate degree.
• Current or active clearance.