Intern US Healthcare Customer Support Intern

About the Role

Harmony United Medsolutions Pvt. Ltd. (HUMS) is offering a US Healthcare Customer Support Intern position for the Voice Process. This internship provides practical industry exposure, hands-on experience, and opportunities for career growth within US healthcare operations.

Key Responsibilities

• Assist with patient-related administrative workflows, inbound/outbound calls, and email communication.
• Support patient and provider coordination, appointment-related queries, and follow-up activities.
• Assist with new patient paperwork, medical records requests, referrals, fax processing, and prior authorization coordination.
• Record and update patient information accurately in the Electronic Medical Record (EMR) system and other approved platforms.
• Route patient concerns, pharmacy-related queries, and requests to the appropriate teams.
• Support FMLA, disability documentation, and other administrative requests.
• Maintain operational trackers, update records, and prepare productivity reports.
• Coordinate with internal teams to follow up on pending tasks and ensure timely completion.
• Communicate professionally with patients, providers, and internal teams while maintaining patient confidentiality and complying with HIPAA requirements.
• Complete assigned tasks accurately within established timelines and follow company policies.

Requirements & Tech Stack

• Basic knowledge of MS Office, including Excel, Word, and PowerPoint.
• Familiarity with US healthcare workflows, administrative processes, and relevant software systems.

Qualifications

• Bachelor's degree completed or Master's degree completed (MBA, MCA, MHRM, MSW, M.Com, M.Tech, or equivalent qualifications).
• Good verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Good interpersonal, analytical, and problem-solving abilities.
• Willingness to learn.
• Ability to work collaboratively and manage assigned responsibilities efficiently.
• Positive attitude, adaptability, and eagerness to learn.
• Prior healthcare experience is not mandatory.

Internship Details

• Duration: 3 months
• Stipend (Bachelor's Degree): ₹5,000 per month
• Stipend (Master's Degree): ₹7,000 per month

Benefits

• Four-day work week (Monday to Thursday) with a three-day weekend.
• Free food facility during working days.
• Cab-drop facility, as per company policy.
• Practical exposure to US healthcare operations and administrative workflows.
• Learning and development opportunities with experienced professionals.
• Internship Completion Certificate upon successful completion.
• Opportunity for a Pre-Placement Offer (PPO) or full-time employment, based on successful completion, performance, business requirements, and vacancy availability.