Operations Support Analyst

About the Role

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to: record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Key Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices.
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
• Serve as primary liaison between key business stakeholders and technology, recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
• Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
• Create, manage, and maintain project plans and act as the project manager for all follow-ups across various departments.
• Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables.
• Fulfill client necessities while providing an exceptional client experience.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation, safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.

Requirements & Tech Stack

• Microsoft Office (proficient)
• General knowledge of client reporting across the industry and competitors.
• SQL environments and database queries (working knowledge).
• Organization and time management skills (proven).
• Problem-solving and decision-making skills (demonstrated).
• Clear and concise written and verbal communication skills (consistently demonstrated).

Qualifications

• Bachelor’s degree/University degree or equivalent experience.
• Previous relevant experience preferred.

Shift Timing: Candidate should be willing to work in **247 shifts** including late night shift start timings. Flexible for any shift timing (permanent night shifts and late night shifts). Weekend working may be business as usual as per business requirement.*