Quality Analyst

About the Role

The IT Quality Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing, and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues, and formulates recommendations on policies, procedures, or practices. Integrates established disciplinary knowledge within own specialty area with a basic understanding of related industry practices. Possesses a good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Has limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to their own team.

Key Responsibilities

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals, and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Conducts a variety of process monitoring, product evaluation, and audit assignments.
• Documents findings and prepares nonconformance reports.
• Tracks nonconformance items and ensures items are resolved before the project moves to production.
• Creates and maintains testing verification matrices.
• Gathers, maintains, and reports on quality metrics.
• Verifies traceability in project work products.
• Makes evaluative judgments based on the analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Has limited but direct impact on the team and closely related teams through the quality of the tasks/services provided.
• Exchanges ideas and information in a concise and logical way; recognizes audience diversity.
• Performs other duties and functions as assigned.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Requirements & Tech Stack

• 0-2 years Quality Assurance experience preferred
• Understanding of QA within Software Development environment
• Logical analysis skills and problem solving
• Proven ability to work to deadlines
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work under own initiative or as part of a team
• Experience in Designing & Executing test cases

Qualifications

• Bachelor’s/University degree or equivalent experience