IT Support Specialist I
Columbia Bank
Phoenix, AZ0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years · Diploma
- Must know
- TroubleshootingWindowsMicrosoft Office
- Nice to have
- Help desk
- Work
- On-site in Phoenix
- Pay
- Not stated by the employer.
- Skill demand
- Microsoft Office33%Troubleshooting20%Windows13%Help desk13%of 15 similar entry-level jobs posted in the US this week
- Listed
- Nov 6, 2026 · still open
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About the Role
Provide first-level support to internal associates for software, applications, hardware, and telecommunications issues. Troubleshoot core banking applications, Microsoft applications, hardware errors, and operating systems. Collect information, open tickets, perform triage, and resolve or escalate issues. Support internal associates to empower business relationships with bank customers.
Key Responsibilities
- Assist and support associates with core banking applications, standard software, Windows, MS Office, and other related business solutions.
- Answer, evaluate, and prioritize incoming requests for assistance via telephone, voicemail, email, and Self Service site.
- Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems.
- Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues.
- Perform installations and configurations of computers/laptops using standard processes and tools.
- Participate in a 24x5 global support team and escalate complex problems as needed.
- Demonstrate compliance with all bank regulations and policies.
- Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable.
- May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
- Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
- Takes personal initiative and is a positive example for others to emulate.
- Embraces our vision to become “Business Bank of Choice”.
- May perform other duties as assigned.
Requirements & Tech Stack
- ServiceNow (ITSM tool)
- Core banking applications
- Microsoft applications
- Windows
- MS Office
- Hardware troubleshooting
- Software troubleshooting
- Operating system troubleshooting
- Mobility troubleshooting
- Telecommunication troubleshooting
Qualifications
- H.S. Diploma/GED (preferred)
- Degree in Information Technology (IT or related field) (preferred)
- Less than 2 years — IT related Service Desk experience (Required)
Travel Requirements: Occasional
Primary Location: Ability to work fully onsite at posted location(s) - 2155 W Pinnacle Peak Rd Phoenix AZ 85027