Night Cleaner

About UG2

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement. Every team member is integral in shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.

General Cleaner

Key Responsibilities

• Vacuuming, sweeping, and mopping of flooring and stairs.
• Cleaning and sanitizing bathrooms.
• Cleaning sinks, countertops, microwaves, and refrigerators in break rooms.
• Restocking supplies in bathrooms, break rooms, and common areas.
• Emptying all trash cans and replacing liners, cleaning receptacles as necessary.
• Dusting and cleaning office desks and furniture that are not cluttered.
• Cleaning windowsills and windows.
• Maintaining janitor closets in a clean, organized, and safe manner.
• Maintaining janitorial equipment in a clean, safe, and operable condition.
• Proper labeling, dilution, and use of all chemicals.
• Wearing proper Personal Protective Equipment at all times.
• Maintaining vending closets in a clean, organized, and safe manner.
• Performing other routine maintenance duties as assigned.

Key Interactions

• Engage with leaders and stakeholders.
• Engage with customers, visitors, and clients.
• Collaborate with other employees.

Requirements & Tech Stack

• Six months or more of related customer service and/or facility services related experience.
• Good communication and interpersonal skills.
• Good client/customer service skills.
• Ability to prioritize multiple tasks.
• Attention to detail.
• Valid Driver's License is a plus.
• Floor care experience is a plus.

Working Conditions And/Or Physical Requirements

• Ability to lift up to 50 pounds.
• Attention to detail, organization skills, and the ability to work in various physical positions, including standing, sitting, walking, bending, and repetitive movement.

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Billing Coordinator

Key Responsibilities

• Prepare and issue accurate and timely invoices to clients based on services rendered.
• Ensuring accurate and proper customer on-boarding into Sage Intacct.
• Updating customer information as needed.
• Reviewing billing documents for accuracy and completeness, resolving any discrepancies as needed.
• Ensuring all billing is allocated to the proper departments.
• Assisting the operations team in all billing requests and issues.
• Investigating and resolving billing discrepancies and errors.
• Communicating with the operations team to answer billing inquiries and resolve payment issues.
• Collaborating with internal teams to ensure seamless billing processes and clean month-end closings.
• Maintaining proper documentation of billing activities.
• Generating reports related to billing activities and account receivables.
• Performing special projects delegated from management as needed.

Key Interactions

• Engage with all leaders and stakeholders.
• Engage with all employees organizationally as needed.
• Partner with the Billing Manager and Billing Director.

Requirements & Tech Stack

• Proven experience as a Billing Specialist or similar role.
• Excellent numerical and data entry skills.
• Strong attention to detail and accuracy.
• Proficiency in using MS Excel.
• Effective communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Experience with billing software Sage Intacct a plus but not required.

Working Conditions And/Or Physical Requirements

• Office-based role with potential for occasional visits to operational sites.
• Ability to lift up to 45 pounds.
• Attention to detail, organization skills, and the ability to work in various physical positions, including standing, sitting, and walking.