Operation Associate

About Kustodian

Kustodian is building India's first comprehensive FinTech platform to revolutionize end-of-life planning.

The Role

As an Operations Associate, you will gain hands-on experience in ensuring the smooth operation of the platform and client satisfaction. You will work with the team to streamline processes, optimize asset management, and provide support. You will also collaborate with founders on new challenges.

Key Responsibilities

• Develop and implement solutions to streamline workflows and enhance the client onboarding experience.
• Assist with managing client needs, ensuring accurate and accessible information within the platform.
• Contribute to the development and implementation of strategies to improve overall efficiency.
• Regularly visit the EPFO office (approximately one visit per week) to facilitate necessary documentation, follow-ups, and relationship building.
• Gain insights into the industry through direct interactions with government offices.

Requirements & Tech Stack

• Problem Solver: Thrives on finding solutions and improving processes.
• Detail-oriented: Possesses a keen eye for detail and a passion for efficiency.
• Learner: Eager to learn and grow in a fast-paced environment.
• Field Readiness: Comfortable and willing to perform weekly in-person visits to government offices (EPFO) as required.
• Proven ability to drive operational improvements and increase efficiency.
• Government relations experience (a plus).
• Not from a coding background.

Qualifications

• Problem-solving skills.
• Attention to detail.
• Eagerness to learn.
• Willingness to travel weekly to government offices.

Location: Hybrid (Full-time, Bangalore)

CTC: ₹10,000 - 15,000 per month

Start Date: Immediate

Travel allowance will be covered for required weekly visits.