Service Process Coordinator

About the Role

The Service Process Coordinator 2 performs basic assignments under direct supervision. This role may service a range of products/services and requires applying knowledge of broad work area procedures and activities. The coordinator must exercise attention to detail and task accuracy, and exchange basic to moderately complex information with others to ensure understanding and provide basic support.

Key Responsibilities

• Organizes, records, processes, and services the production output of various, basic servicing activities.
• Works on basic projects under direct supervision.
• Supports a range of products/services.
• Applies knowledge of broad work area procedures and activities.
• Applies attention to detail and task accuracy.
• Scans files into a computer application to validate accuracy.
• Assesses risk when making business decisions, considering the firm's reputation, and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.

Requirements & Tech Stack

• Basic written, verbal, and listening skills.
• Basic knowledge of the organization.
• Ability to select the best course of action from multiple, defined options.
• Ability to select appropriate procedures to resolve problems, which may involve uncommon variations.
• Ability to anticipate problems and recognize when to deviate from standard practices.

Qualifications

• High School diploma or equivalent.
• Prior work experience in a related job providing a good understanding of activities, policies, procedures, and concepts of the work area.
• Ability to lift/maneuver 30 lb. bankers boxes.
• Ability to push/pull fully loaded wooden carts.
• Requires standing, stooping, bending, stretching for complete 8-hour shifts when pulling files or re-filling.