Front Desk Coordinator I

About the Role

Northern Virginia Orthodontics is seeking a Front Desk Coordinator I to join their growing team.

Key Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
• Perform various administrative duties.
• Welcome visitors to the practice and provide information about clinic features.
• Answer, screen, and route incoming calls and take messages as needed.
• Check-in patients and collect general information on their first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients.
• Print/reprint appointment reminders and school/work excuses.
• Make changes to the patient schedule as necessary.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post to accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation from everyone.

Requirements & Tech Stack

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Qualifications

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.