Data Center Engineering Operations Engineer

About the Role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This role provides a central point of ownership and accountability for the ‘hands-on’ management of the Mechanical, Electrical (M&E) across ADSIPL’s portfolio of Data Centers in India.

Key Responsibilities

• Operations and Maintenance

• Ownership of all Data Center changes, events, incidents, and problems from beginning to end.

• Overseeing the completion of post-mortems, root cause analysis, and follow-up resolution actions.

• Ensuring maintenance/repairs of site-critical facility infrastructure or a Data Center are planned and executed.

• Responsible for Asset and Inventory management.

• Developing and maintaining method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and technical documentation.

• Ensuring standardization and consistency with best-in-class operating practices.

• Developing a deep knowledge of the design intent, operational alternatives, and contingency plans related to all Data Center systems.

• Managing the engineering aspects of Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development.

• Managing Health & Safety, local statutory requirements, environmental and energy management.

• Developing and delivering regular engineering reports and ensuring adherence to contracted deliverables including SLAs and KPIs.

• Communicating operating philosophies, technical information, objectives, and expectations to Amazon personnel and vendor critical facilities management teams.

• Providing hands-on facility support where required (e.g., installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits).

• Overseeing technical compliance auditing and the effective and timely close-out of corrective action plans.

• Performing annual operational reviews with a focus on compliance with Amazon standards and applicable regulatory requirements.

• Managing the development and delivery of the portfolio of Energy/Environmental Management Programs.

• Keeping abreast of Data Center industry innovation.

• Troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).

• Performing rack installs, rack decommissioning, and facility management.

• Providing operational readings and key performance indicators to ensure uptime is maintained.

• On-site management of contractors, sub-contractors, and vendors, ensuring work is performed in accordance with established practices, procedures, and local legislation.

• Performing and overseeing maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the Data Center.

• Incident and Emergency Response

• Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.

• Managing information flow during incidents while providing regular updates to management.

• Managing and coordinating with vendors to resolve incidents during emergency situations.

• Ensuring 24x7 shift operations in a safe, secure manner without availability impact.

Requirements & Tech Stack

• Mechanical, Electrical (M&E)
• Data Center systems
• SLA, KPI
• SLAs

Qualifications

• High school or equivalent diploma
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, OR 2+ years of electrical or mechanical engineering experience.
• 2+ years of data center engineering experience
• 1+ years of data center or mission critical facilities experience (e.g., hospital, military facility, public safety facility)

The position requires 24x7 on-call, scheduled weekend work support, and rotational shifts. Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.