Teller

About the Role

Upholds the Credit Union’s mission by assisting members in person, through drive-ups, or by telephone, providing a broad range of Credit Union information. Receives and processes transactions, requests, and concerns with an enthusiastic quality of service and sales orientation. Balances a cash drawer and daily work.

Key Responsibilities

• Assists members in person, through drive-ups, and by telephone by operating an on-line teller terminal to process transactions including deposits, withdrawals, loan payments, transfers, check cashing, coin processing, and account information.
• Processes special member requests, including account research, stop payments, direct deposit, ACH, payroll deduction, wire transfers, and safe deposit boxes.
• Builds financial relationships with members using a consultative approach.
• Discusses special promotions and makes member referrals to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, including arranging member appointments.
• Educates members about Home Banking, E-Services, and other products.
• Promotes applicable Credit Union products and services to new and existing members, presenting necessary information suited to members’ needs.
• Balances cash drawer and transactions daily in accordance with the Teller Balancing Policy.
• Seeks recovery of any errors and communicates errors to members whose accounts are affected.
• Opens and/or closes the branch following all applicable procedures and policies.
• Performs miscellaneous duties including mail transactions, night deposits, deposit verifications, filing, and updating accounts.
• Stays up-to-date on procedural and policy changes by reading teller bulletins and memos and attending staff meetings.
• May assume responsibility for extra duties related to the branch, including safe deposit box billings, balancing the vault, ordering supplies, and coin shipments.
• May assist other departments or branches as needed and when time permits.
• May assist in training new employees.
• May cross-train in Teller Supervisor functions and Member Services, and provide back-up to those areas as needed.

Requirements & Tech Stack

• Ability to operate an on-line computer terminal (including a good working knowledge of the core computer system and email).
• Ability to operate a coin processing machine, and adding machine.

Qualifications

• Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, as normally acquired through completion of a high school education.
• Comprehensive knowledge of products, services, and procedures needed to process transactions, as normally acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union.
• Ability to concentrate and pay close attention to detail for over ninety percent of work time.
• Ability to closely examine documentation.
• Requires a high degree of accuracy.
• Analytical ability necessary to research and resolve member problems and locate and correct cash and posting errors.
• Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members and employees in high-stress situations.
• Requires communication/listening skills necessary to effectively cross-sell Credit Union services.
• On-the-job experience with an on-line computer terminal, coin processing machine, and adding machine, normally acquired through a basic course or one to three months of on-the-job experience.