GSA
Five Star Hotel
Mumbai, Maharashtra, IndiaFresher23m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · Diploma
- Must know
- OperationsCustomer service
- Work
- On-site in Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Operations47%Customer service12%of 99 similar fresher jobs posted in India this week
- Listed
- 9 Nov 2026 · still open
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About the Role
The Guest Service Associate (GSA) is a full-time, on-site role based at our Mumbai property. The GSA is responsible for greeting guests, managing check-in and check-out procedures, and assisting with reservations and inquiries at the front desk. The GSA supports smooth lobby operations, ensures that hotel standards and policies are followed, and helps create a friendly, professional atmosphere for all guests.
Key Responsibilities
- Greeting guests
- Managing check-in and check-out procedures
- Assisting with reservations and inquiries at the front desk
- Answering phone calls
- Coordinating with housekeeping and other departments
- Handling guest requests and feedback
- Maintaining accurate records in hotel systems
Qualifications
- Strong customer service and guest relations skills
- Ability to handle inquiries, requests, and complaints in a professional manner
- Effective communication and interpersonal skills
- Basic computer literacy
- Ability to learn hotel reservation and front office software systems
- Organizational and time-management skills
- Ability to maintain a polite, well-groomed, and professional presence throughout shifts
- Willingness to work flexible hours, including weekends and holidays
- High school diploma or equivalent
Requirements & Tech Stack
- Hotel reservation and front office software systems
Previous experience in front office, hospitality, or customer-facing roles is an advantage but not mandatory.
Additional hospitality training or certification is beneficial.