Butler Associate

About the Role

Fairmont Mumbai and Roswyn, A Morgans Originals Hotel are seeking a Butler Associate.

Key Responsibilities

• Financial Management:
• Cross-sell internal revenue centers.
• Maximize brand value by promoting up-sell programs.
• General Duties:
• Communicate with and assist guests from reservation through departure, ensuring professional and well-mannered interactions.
• Deliver the best service experience to ensure highest guest satisfaction at all times.
• Collaborate with Housekeeping and Engineering teams to maintain immaculate villas, especially in preparation for guest arrival.
• Communicate daily with Housekeeping and Food and Beverage teams regarding guest needs.
• Oversee villa cleaning and maintenance to minimize guest disturbance.
• Promote in-house facilities to guests before recommending external options.
• Handle flight confirmations, dinner reservations, tour arrangements, and other guest itinerary needs.
• Assist other departments with guest-related matters to ensure timely and professional handling of guest needs.
• Work closely with the Food and Beverage team to ensure consistent service levels and cater to guest preferences.
• Maintain updated knowledge of all resort activities across all sections.
• Assist with training in other departments as needed.
• Perform any other duties as directed by superiors.
• General Responsibilities:
• Maintain high guest satisfaction scores.
• Responsible for the elaboration and implementation of standards related to SOP and LQA.
• Schedule and conduct regular inspections of areas under control.
• Check Front Office equipment, including buggies and hotel vehicles, ensuring they are clean and in good working condition, and follow up on repairs or replacements.
• Cooperate with the Purchasing department to source needed items, finding local substitutes for imported ones, ensuring best quality and value.
• Control costs by minimizing property damage and maintaining adequate inventory of stationeries and collaterals.
• Hotel Safety and Security:
• Ensure all Front Office fire equipment is in proper working condition.
• Ensure regular fire drills are conducted in cooperation with the security department.
• Implement guest communication to avoid complaints.
• Report any room maintenance requirements according to standard procedures.
• Coordinate the delivery of all amenities and gifts.
• Coordinate the delivery of preferred newspapers and magazines to all rooms and suites.
• Support the team by assisting in daily Fairmont Gold Operations as required.
• Ensure glassware, chinaware, and cutlery in rooms and suites are clean, stain-free, and presented to standard.
• Ensure flowers are always fresh and displayed in fresh water.
• Provide Tea, Coffee, and Beverage service to all rooms and suites.
• Coordinate In-Room Dining order taking and delivery as required.
• Assist with Food and Beverage service in the Fairmont Gold lounge, including plate and hand-carried service.