Executive Health Program

About the Role

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Estimated pay range for this position is $17.62 - $22.38 / hour depending on experience.

Key Responsibilities

• Schedule patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments).
• Obtain and verify necessary demographic and insurance information.
• Register patients and enter data into scheduling system.

Requirements & Tech Stack

• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.

Qualifications

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.
• Complete and pass the Patient Access training course.
• Desired: Basic knowledge of medical and insurance terminology.