Client Success Associate

About the Role

As a Client Success Associate at Reachdesk, you will join an entry-level, commercially focused position with a clear path for rapid growth into a Client Success Manager role based on performance. This is an opportunity for someone early in their career who is ambitious, goal-oriented, resourceful, and eager to build a foundation in SaaS, client success, commercial account management, and solution-based selling. You will begin by learning the Reachdesk platform, supporting onboarding, and managing a smaller portfolio of new clients, assisting them with setup, training, and active usage for gifting and branded merchandise programs. As you progress, you will transition to the commercial side of Client Success, learning to sell gifting and branded merchandise solutions through expertise, creativity, and outcome-based recommendations that drive spend and support client goals. Consistent achievement or exceeding of targets can lead to promotion into a Client Success Manager role, typically within six months.

Key Responsibilities

• Consistently meet or exceed quarterly spending and usage targets across your portfolio.
• Build relationships with key Sales and Marketing stakeholders to understand priorities, uncover opportunities, quantify budgets, and develop gifting strategies that support key client goals.
• Develop strategic roadmaps for clients that justify long-term financial investment in initiatives.
• Lead strategic conversations on gifting best practices, providing clear recommendations that increase gift redemption, drive increased spend, and impact client outcomes and ROI.
• Advise platform admins and day-to-day senders on how to better leverage Reachdesk for key initiatives and gifting campaigns, including campaign automation, fund management, and broader platform adoption.
• Proactively identify new use cases, company roles, and international markets to expand growth within existing accounts.
• Introduce new products, features, and capabilities that unlock additional value for clients.
• Identify opportunities for clients to leverage other Reachdesk capabilities and collaborate with Account Managers to win additional business.
• Serve as the voice of the customer internally, partnering cross-functionally to improve the client experience.

Qualifications

• Recent college graduate or early in your career, with a strong interest in SaaS, Client Success, Account Management, or Sales.
• Strong communicator comfortable building relationships, asking thoughtful questions, and learning to influence clients.
• Highly proactive, organized, and eager to take ownership in a fast-paced scale-up environment.
• Commercially curious, with an interest in how companies drive usage, engagement, retention, and account growth.
• Comfortable learning new technology and explaining concepts clearly to different types of users.
• Strong problem-solver with sound judgment, attention to detail, and a client-first mindset.
• Energized by a role with a clear growth path and the opportunity to earn promotion into a full Client Success Manager position.

Preferred Qualifications

• Prior internship or work experience in a client-facing, sales, marketing, or technology environment.

Tech Stack & Tools

• Reachdesk platform
• Integrations with marketing, sales, and HRIS tech stacks

Location & Work Style

• New York City Metro
• Flexible hybrid, with in-office collaboration in our Manhattan office as needed.

Compensation

• US Salary: $60,000 USD - $85,000 USD