Process Associate
Artech
Bengaluru, Karnataka, India0–2 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Operations
- Nice to have
- Help deskHRIS
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Operations35%Help desk6%HRIS3%of 99 similar fresher jobs posted in India this week
- Listed
- 10 Nov 2026 · still open
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About the Role
Manage payroll-related employee cases in a non-voice environment using a client-provided case-management platform.
Key Responsibilities
- Review case details, payroll information, and supporting documentation.
- Investigate standard payroll queries related to pay components, deductions, payroll inputs, payslips, and payroll status.
- Provide accurate written responses within agreed service levels.
- Document actions and outcomes.
- Route policy decisions, approvals, payroll processing activities, and complex exceptions to retained or specialist teams.
Requirements & Tech Stack
- Hands-on payroll operations or payroll case-management experience.
- Sound understanding of payroll concepts, earnings, deductions, inputs, payslips, payroll outputs, and employee payroll queries.
- Ability to perform basic payroll-input/output validation and interpret payslips.
- End-to-end case ownership, queue prioritisation, and SLA/TAT management.
- Experience working within SOPs and data-privacy controls.
- Clear and empathetic written communication.
- Analytical thinking, attention to detail, and disciplined escalation of non-standard cases.
Global or multi-country payroll experience preferred.
Platform Experience (Preferred)
- Workday / ADP / ServiceNow or comparable HR, payroll, and case-management platforms.