Operations Associate
HelloPe
Greater Kolkata Area0–2 yrs4h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- OperationsCustomer serviceExcel
- Nice to have
- Help deskCRM
- Work
- On-site in Greater Kolkata Area
- Pay
- Not stated by the employer.
- Skill demand
- Operations86%Excel43%Customer service10%Help desk1%of 98 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About the Role
The Operations Associate is a full-time, on-site role based in the Greater Kolkata Area. This role is responsible for supporting day-to-day operational activities for connected banking and UPI gateway services.
Key Responsibilities
- Monitoring transaction flows.
- Coordinating with internal teams to resolve issues.
- Ensuring service-level commitments are met.
- Handling customer and partner queries.
- Documenting processes.
- Assisting in implementing operational improvements.
- Analyzing operational data.
- Preparing regular reports.
- Identifying trends or risks that require attention.
- Collaborating closely with product, customer support, and finance teams to maintain smooth, compliant, and efficient operations.
Requirements & Tech Stack
- Operations skills, including process coordination and workflow management.
- Attention to detail.
- Excellent Interpersonal Skills and Customer Service capabilities.
- Solid Analytical Skills and Communication skills.
- Ability to work on-site in the Greater Kolkata Area.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Proficiency with spreadsheets and basic data tools.
- Familiarity with CRM or ticketing systems is a plus.
Qualifications
- Bachelor’s degree in Business, Finance, Operations Management, or a related field (or equivalent practical experience).
- Relevant experience in fintech, banking, payments, or financial services operations is beneficial.