Logistics Technician ATR-B

About the Role

As a Data Center Logistics Technician, you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. This role offers the opportunity to deepen your knowledge of inventory management principles, warranty process management, and data-bearing device destruction, while advancing your career.

Key Responsibilities

Safety Practices

• Complies with security and data management policies.
• Escalates any security or safety incidents.
• Coordinates with security escorts for third-party vendors.
• Engages in Task Hazard Analysis (THA) consistently for every task and ensures sign-off for any related risks.
• Conducts rack movement activities, supporting training on devices and tools, and upholding safety standards.
• Follows established protocols for dealing with unsafe materials out of containment, leveraging the safety alert system, escalating to management, and properly disposing of them.

Tactical Shift Management

• Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
• Seeks guidance from management before proceeding with the next step of a process.
• Monitors inbound and outbound schedules, escalating deviations from scheduling with guidance.
• This role has a travel requirement of up to 25%.
• Ability to work 12-hour shifts, including assignments during non-standard business hours (evening, nighttime, weekends, and/or holidays).

Inbound and Outbound Logistics

• Performs data entry to document inbound and outbound packages.
• Executes incoming/outgoing deliveries as instructed by management (e.g., purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
• Ensures accurate documentation of incoming and outgoing deliveries and records.
• Applies appropriate customs documentation and standards for outbound packages.

Customer Service

• Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
• Ensures IAM tasks are completed accurately as requested, meeting company and industry standards and policies.
• Becomes familiar with guidelines set by Microsoft's contractual agreements with suppliers and maintains a strong customer focus.
• Recognizes potential stakeholder impact of external and internal events and issues, communicates potential impact, and plans for impact accordingly.

IT Inventory Management

• Develops working knowledge of stock control and inventory management practices and procedures.
• Performs cycle audits and data corrections to ensure all inventory controls are met and helps report and reconcile inventory discrepancies.
• Ensures detailed physical inventory tracking and staging, identifying opportunities to improve inventory and address space constraints.
• Performs material movement, including shipping/receiving and inventory management per standard process.

Warranty Process Management

• Engages suppliers to initiate warranty claims when automation is not available and processes orders.
• Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) and non-RMA devices.
• Performs manual return processes for non-RMA failed parts.
• Performs manual ordering processes of Original Equipment Manufacturer (OEM) parts.
• Follows all Service Level Agreements (SLAs) related to RMA and non-RMA warranty processes.

Data Bearing Device (DBD) Destruction

• Performs destruction of data-bearing devices (DBD) following all SLAs and Microsoft policies.
• Ensures DBD serial number matches with the database.
• Supports decommissioning servers, maintaining compliance and meeting SLAs.

Procurement

• Notifies management about ordering stock shortages.
• Escalates any issues to management.

Operational Excellence

• Follows procedures to contribute to plans to develop, build, and run methodologies.
• Follows existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of delivery.
• Completes required security and data management training while complying with security and data management procedures/policies.
• Participates in training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).

Fleet Management

• Performs weekly vehicle inspections.

Requirements & Tech Stack

• High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field, OR equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements.
• Required security screenings include Microsoft Cloud Background Check.
• This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Preferred Qualifications

• 1+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics.
• Experience operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation or equivalent experience.