Technical Support Representative Intern 2026

Role Name

Technical Support Representative Intern

Location

Bangalore / Hyderabad / Chennai / Pune / Mumbai / Noida & Other Cities

Eligibility

• B.Sc / BCA (Computer Science, IT, or related streams)
• Batch: 2025 / 2026

Stipend

₹15,000 – ₹30,000 / Month

Key Responsibilities

• Technical Troubleshooting: Provide frontline technical support and remote diagnostics for inbound customer inquiries, hardware/software errors, and network issues.
• Ticket Management: Log, analyze, track, and resolve user technical incidents while strictly adhering to internal Service Level Agreements (SLAs).
• Client Collaboration: Interact professionally with global enterprise users via chat, email, or voice to deliver comprehensive solutions and high customer satisfaction.
• Process Documentation: Document troubleshooting steps, maintain resolution logs, and share recurring technical insights with senior support teams.

Selection Process

• Online Application: Submit your updated resume through the official IBM careers portal.
• Online Assessment: Includes cognitive ability assessments, English language proficiency, and technical/coding fundamentals (depending on the exact track).
• Interview Rounds: Technical interview covering OS fundamentals, networking basics, and troubleshooting instincts, followed by a behavioral HR round.

Preparation Tip

• Brush up on basic computer networking concepts, operating systems (Windows/Linux), and standard IT troubleshooting practices.
• Strong verbal and written English communication is essential.