Business Services Analyst

About the Role

Join a high-impact team supporting a leading client in the financial services sector. As a CBRE Business Services Analyst, you will play a key role in driving operational excellence by partnering closely with Program Management and Facilities Management teams to keep critical business functions running smoothly. In this remote position, you will take ownership of a variety of business operations activities, including managing billing processes, coordinating purchase orders and work orders, and ensuring the accuracy of sustainability and energy-related invoicing through detailed review and auditing. You will collaborate with multiple stakeholders, analyze data, support reporting initiatives, and help identify opportunities to improve processes and enhance service delivery.

Key Responsibilities

• Partner with Program Management and Facilities Management teams to support the day-to-day operations of a large financial services client.
• Manage and coordinate key business processes, including billing activities, purchase orders, work orders, and vendor-related transactions.
• Review, audit, and validate sustainability and energy-related invoices to ensure accuracy, compliance, and timely payment.
• Analyze operational and financial data, prepare reports, and provide insights that support business decisions and process improvements.
• Assist with the planning, execution, and tracking of business initiatives and special projects.
• Collaborate with cross-functional teams to drive efficiency, resolve issues, and ensure seamless service delivery.
• Develop presentations, reports, and other business materials for internal and client stakeholders.
• Maintain accurate records, documentation, and databases to support operational excellence and reporting requirements.
• Identify opportunities to streamline workflows, improve processes, and enhance the overall client experience.
• Provide administrative and analytical support to leadership and business operations teams in a fast-paced, client-focused environment.

Requirements & Tech Stack

• Working knowledge of business operations, administrative processes, financial reporting, or facilities management support.
• Ability to analyze information, identify trends, and make sound decisions using established policies and procedures.
• Strong organizational, time management, and prioritization skills with a proactive mindset.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Strong technical aptitude with the ability to quickly learn and adapt to new systems, technologies, and software applications.
• Experience using a Computerized Maintenance Management System (CMMS), Power BI, and/or Tableau is a plus.
• Strong written and verbal communication skills with the ability to collaborate effectively across teams and stakeholders.
• Ability to work independently, manage multiple priorities, and remain highly productive in a remote work environment; previous remote work experience is a plus.
• Experience reviewing financial documents, invoices, billing activity, or related operational data is preferred.
• Strong attention to detail and accuracy when auditing, validating, and reconciling financial and operational data.
• Experience supporting facilities management, program management, purchase order processing, work order administration, or vendor coordination is a plus.

Qualifications

• Bachelor's degree preferred with up to 2 years of relevant experience.
• In lieu of a degree, a combination of 2+ years of education and relevant experience will be considered.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.