CX Strategy

About the Role

The Customer Transformation team works with clients to transform digital capabilities, elevate Sales and Services offerings, and meet evolving customer needs through tailored solutions that increase Customer Satisfaction. This is achieved using a strategic mix of strategy, design, data, and technology for sustainable growth and profitability.

Key Responsibilities

• Design CX Strategy, Target Operating Model Design, and Business Process Reengineering.
• Deliver consulting engagements involving strategic planning, business model design, competitive benchmarking, and transformation roadmap development across sectors.
• Benchmark and develop CX To-be journey maps, personas, communication plans, initiatives, and roadmaps.
• Develop Experience Prototyping and Journey Automation.
• Identify pain points, gaps, and areas for improvement, and propose the to-be state.
• Leverage business experience and acumen in identifying strategic alternatives and project approach to client questions.

Requirements & Tech Stack

• Combines technological understanding, strategic analysis, and agile project approaches.
• Ability to research and analyze Industry Reports, Capgemini PoV/White Papers, and industry best practices for solving client problems.

Qualifications

• Degree from a premier institution with a business, technical, or information technology orientation.
• Demonstrate high reliability, team spirit, and a cultural fit for a leading global consulting firm.

Notes on Culture & Benefits:

• Flexible work arrangements, including remote work and flexible work hours, are supported for a healthy work-life balance.
• Career growth programs and diverse professions are available.
• Opportunities for certifications in the latest technologies, such as Generative AI, are provided.