EMAIL & CHAT PROCESS INTERN

About the Role

This internship places you on the written support desk at Medinex Workforce. You will learn how professional teams answer quickly, stay polite under pressure, and keep every conversation recorded. This role involves no voice calls and focuses on candidate and client written communication.

Key Responsibilities

• Answer candidate and client emails and live chat queries with clear, accurate replies.
• Log every conversation in a CRM or ticketing tool and keep its status current.
• Meet response-time targets and follow the team's quality guidelines.
• Adapt ready templates to fit each query instead of sending generic replies.
• Pass complicated or sensitive cases to senior team members with complete notes.
• Note the questions asked most often and suggest better standard answers.
• Maintain a daily report of queries received, answered, and pending.
• Share progress in a short daily check-in and a weekly review.

Requirements & Tech Stack

• Clear written English with correct grammar and a professional tone.
• Typing speed of around 30 words per minute or more.
• The habit of reading each message fully before replying.
• Patience and politeness with upset or confused customers.
• Ability to manage time and meet daily targets.
• A laptop and stable internet connection.
• Helpful but not required: Experience with Zendesk, Freshdesk, Zoho Desk or similar tools.
• Helpful but not required: Comfort with Google Sheets and basic online tools.
• Helpful but not required: Any earlier support, volunteering, or internship experience.

Qualifications

• Final-year students and recent graduates from any stream, including BA, B.Com, BBA, B.Sc and BCA.
• Freshers with no prior experience needed.
• Candidates who can work full-time for the internship period (duration: 1 to 3 months).

Work Schedule: Full-time, Monday to Saturday or as assigned.

Stipend: Up to INR 14,000 per month.

Workplace Type: Remote.

Location: India.