Inside Sales Representative

About the Role

The Inside Sales Representative is a full-time, hybrid position based in Pune City, responsible for engaging prospective learners and parents, understanding their needs, and guiding them toward suitable music and dance programs.

Key Responsibilities

• Handle inbound and outbound calls.
• Respond to inquiries across phone, email, and chat.
• Provide detailed information about courses, schedules, pricing, and curriculum.
• Qualify leads.
• Conduct product demonstrations or consultations.
• Follow up on trial classes.
• Convert prospects into enrolled students.
• Maintain accurate records in CRM tools.
• Collaborate with academic and operations teams to ensure a smooth onboarding experience.
• Support learners and families to promote retention and satisfaction.

Requirements & Tech Stack

• Strong Inside Sales skills, including consultative selling, prospect engagement, and closing abilities.
• Customer Service and Customer Satisfaction skills, with a focus on empathetic communication and timely resolution of queries.
• Lead Generation skills, including identifying prospects, nurturing inquiries, and managing follow-ups.
• Account Management skills, including maintaining ongoing relationships, tracking learner progress, and supporting renewals.
• Excellent verbal and written communication skills in English.
• Additional language proficiency is an advantage.
• Comfort with using CRM systems, online communication tools, and technology-enabled learning platforms.
• Ability to work collaboratively with cross-functional teams.
• Ability to manage multiple leads and tasks efficiently.

Qualifications

• Minimum of a bachelor’s degree or equivalent experience in business, marketing, communications, or a related field.
• Prior experience in education, edtech, or subscription-based services is preferred but not mandatory.