MSP Support Engineer, Level 2
Ma'atIT
Phoenix, AZFresher1h agovia LinkedIn
Posted 13 Nov 2026, 16:11 ET
This job at a glance
- Who can apply
- New grads and up to 1 year
- Must know
- TroubleshootingActive DirectoryNetwork securityNetworkingOnboarding
- Nice to have
- Windows
- Work
- On-site in Phoenix
- Pay
- $65K–$75K a year
- Skill demand
- Troubleshooting85%Networking67%Active Directory38%Network security22%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 13, 2026 · still open
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About the Role
- Company: Ma'atIT
- Title: MSP Support Engineer, Level 2
- Location: Phoenix, Arizona
- Employment Type: Full-Time
- Work Arrangement: Hybrid (3 days in office, 2 days remote after initial 90 days onsite)
- Salary: $65,000–$75,000 annually, depending on experience
The Opportunity
This is an independent Level 2 MSP Support Engineer role focused on troubleshooting, ownership, and client support. It involves investigating issues, making technical decisions, communicating with clients, and seeing problems through to resolution. Approximately 80% of the time will be dedicated to support tickets and escalations, with 20% allocated to technical projects.
Key Responsibilities
- Own technical support tickets from initial investigation through resolution and documentation.
- Troubleshoot Microsoft 365, Exchange Online, Entra ID, Active Directory, Windows, and Intune.
- Diagnose DNS, DHCP, VPN, firewall, wireless, and general networking issues.
- Investigate escalated technical issues and determine appropriate resolutions.
- Support device management, endpoint security, backups, and monitoring.
- Implement workstation deployments, migrations, and smaller infrastructure projects.
- Communicate proactively with clients, setting expectations and following through.
- Maintain accurate ticket notes, technical documentation, and knowledge base articles.
- Collaborate with fellow engineers and identify opportunities to improve service delivery.
Requirements & Tech Stack
- Demonstrated experience independently resolving Level 2 technical issues, preferably in an MSP environment.
- Strong Microsoft 365, Windows, identity management, and networking troubleshooting skills.
- Experience supporting multiple customers or technical environments.
- Excellent communication, organization, and problem-solving skills.
- Ability to manage competing priorities without sacrificing client care or quality.
- Commitment to ownership, accountability, teamwork, and continuous learning.
Bonus Points
- Experience with HaloPSA, NinjaOne, ThreatLocker, Microsoft Defender, Meraki, UniFi, Windows Server, virtualization, PowerShell, or automation.
Work Arrangement Details
- Initial 90 days: Primarily onsite in Phoenix, Arizona for onboarding, training, and team collaboration.
- After 90 days: Regular schedule of three days in the office and two days remote per week, subject to client and operational requirements.
- Occasional travel to client locations throughout the Phoenix metropolitan area is required.