Services Associate

Services Associate - Global Performance Experience

Location: Hyderabad

Shift Timings: 2 PM to 11 PM

About the Role

The Global Performance Experience (GPE) team supports the end-to-end Performance Management (PM) process delivery for assigned business groups. As a Services Associate, you will be responsible for transactional and operational activities that enable high-quality, data-driven outputs. You will collaborate with PM Specialists, Managers, Senior Managers, and internal stakeholders to deliver a seamless PM experience.

Key Responsibilities

• Support PM Specialists, Managers, and Senior Managers with end-to-end Performance Management life-cycle activities for Deloitte Global professionals.
• Complete transactional and operational work for assigned business groups.
• Generate biweekly roster reports for the Advisory team and PM Specialists.
• Prepare statistical data, analyze performance trends, and produce reports for Review Meetings.
• Own PM data, ensuring accuracy and validation.
• Maintain rosters, lists, and global-mobility data.
• Review data outputs for risk.
• Prepare reports and materials for Review Meetings.
• Manage communications for professionals deployed in multiple countries.
• Initiate process communication plans.
• Follow up on outstanding performance-related action items.
• Update systems and records.
• Manage inquiries through shared mailboxes and ServiceNow.
• Act as a liaison between business and Talent teams.
• Advise business stakeholders and process specialists.
• Independently prioritize work.
• Troubleshoot process issues and develop solutions.
• Escalate concerns to PM Specialists, Managers, or the GPE Center of Excellence.
• Maintain confidential information in accordance with Deloitte Administrative Policy Release (APR) guidelines.
• Complete training to maintain current skills and adapt to process changes.
• Discuss development areas with managers and pursue development opportunities.
• Collaborate with Process Analysts to obtain and share process-delivery practices.

Requirements & Tech Stack

• Microsoft Excel
• Microsoft PowerPoint
• ServiceNow (or similar service-management platform)

Qualifications

• Bachelor's degree and 1–3 years of experience, a master's degree in HR/Business Management, or certification in HR.
• Experience generating reports, analyzing and interpreting data, and identifying trends and performance insights.
• Experience using Microsoft Excel and Microsoft PowerPoint to prepare reports and presentation materials.
• Experience managing and preparing rosters, lists, data records, or global-mobility data.
• Experience managing inquiries through shared mailboxes, ServiceNow, or a similar service-management platform.
• Experience preparing process communications, tracking action items, and updating systems or records.
• Experience identifying, resolving, and escalating data or process issues.

Preferred Qualifications

• Experience supporting Performance Management, Talent, or human resources operations.