Online Sales Consultant

About Firefly Diamonds

At Firefly Diamonds, we are building India’s most exciting lab-grown diamond brand. In 12 months, we have scaled from 0 to 10 retail stores across multiple cities and have a rapidly growing omni-channel presence. We have raised $3M in funding led by WestBridge Capital.

Position Overview

As an Online Sales Consultant, you will be the first point of contact for customers engaging with Firefly Diamonds through digital platforms. You will understand customer requirements, recommend suitable jewellery, manage inquiries, and drive conversions by coordinating with retail stores. The role requires excellent English communication, a customer-first mindset, and the ability to build relationships through digital channels.

Key Responsibilities

• Respond promptly to customer inquiries via WhatsApp, website, social media, email, and other online platforms.
• Understand customer preferences, requirements, and budgets to recommend suitable jewellery.
• Share product catalogues, pricing, product details, and ongoing offers.
• Coordinate with the nearest retail store to facilitate customer visits, appointments, follow-ups, and order closures.
• Maintain accurate customer and lead records and track interactions and conversions through CRM tools.
• Follow up proactively with prospective customers to maximize sales conversion opportunities.
• Work closely with marketing and retail teams to communicate ongoing campaigns, promotions, and customer feedback.
• Ensure timely and professional communication throughout the customer journey.
• Resolve basic customer queries and escalate complex concerns.
• Consistently deliver a premium customer experience while representing the Firefly Diamonds brand.

Requirements & Tech Stack

• Excellent English communication skills, both verbal and written.
• Basic computer knowledge and familiarity with WhatsApp, email, and digital platforms.
• Ability to manage multiple customer conversations and follow-ups efficiently.
• Positive attitude and ownership mindset.

Qualifications

• 1–3 years of experience in online sales, telecalling, customer service, or digital customer engagement.
• Freshers with exceptional English communication and a strong willingness to learn are encouraged to apply.
• Strong interpersonal skills and the ability to engage customers confidently.
• Customer-oriented approach with a passion for sales and service.
• Knowledge of CRM tools or online sales platforms will be an added advantage.