Owner Relations Associate

About the Role

The Owner Relations Associate is a full-time, on-site role based in the Greater Bengaluru Area. This position is focused on supporting and growing JadeCaps’ network of property owners. The Associate will act as the primary point of contact for owners, address their queries, share performance insights, and ensure a smooth, transparent experience across all JadeCaps brands and platforms.

Key Responsibilities

• Coordinate onboarding processes for owners.
• Gather necessary documentation from owners.
• Support pricing and revenue discussions.
• Liaise with internal teams (operations, finance, product) to resolve owner issues.
• Track owner satisfaction.
• Manage owner agreements.
• Update property data in internal systems.
• Contribute feedback to improve owner dashboards and processes.

Requirements & Tech Stack

• Strong understanding of Law, including basic knowledge of contracts, property-related regulations, and compliance considerations.
• Foundational skills in Finance, such as interpreting revenue reports, understanding pricing and cost structures, and supporting owner payout reconciliation.
• Proficiency in Project Management, with the ability to coordinate onboarding, track deliverables, manage timelines, and collaborate across teams.
• Solid Research capabilities to analyze market trends, benchmark performance, and gather owner feedback.
• Exposure to Product Development or product-thinking, including the ability to share structured feedback on owner tools, dashboards, and workflows.
• Excellent written and verbal communication skills.
• Strong relationship-building and stakeholder management skills.
• Customer-centric mindset and attention to detail.
• Comfort working with digital tools and platforms.
• Familiarity with property management or hospitality technology is an advantage.

Qualifications

• Bachelor’s degree in Business, Hospitality, Law, Finance, or a related discipline, or equivalent practical experience.