Customer Support

About the Role

• This is a full-time, on-site Customer Support Fresher role based in Noida.

Key Responsibilities

• Respond to customer queries via phone, email, chat, or ticketing systems, and provide clear, timely resolutions.
• Assist clients in understanding and using TraviYo’s travel technology platform, including basic troubleshooting and guidance on features.
• Record issues and escalate complex problems to senior team members.
• Follow up to ensure resolution of customer issues.
• Maintain accurate documentation of interactions.
• Share customer feedback with relevant teams.
• Participate in training sessions to build product and domain knowledge.

Requirements & Tech Stack

• Comfort working with web-based tools, CRM systems, or ticketing platforms.

Qualifications

• Strong communication and interpersonal skills, with the ability to explain information clearly and patiently.
• Basic computer literacy.
• Good problem-solving attitude, with attention to detail and a customer-focused approach.
• Ability to work on-site in Noida.
• Ability to manage time effectively.
• Ability to collaborate with cross-functional teams.
• Willingness to learn about travel technology, products, and industry trends.
• Prior internship or project experience in customer service or travel is a plus.
• Bachelor’s degree or equivalent qualification preferred.
• Fresh graduates are encouraged to apply.