IT Assistant

About the Role

The City University of New York (CUNY) invites applications for the provisional IT Assistant - Network, Level 1 position at Brooklyn College. This entry-level role supports the installation, maintenance, and operation of the College's data and communications infrastructure, ensuring reliable, secure, and efficient network services for faculty, staff, and students. The IT Network Assistant works with latitude for independent initiative and judgment under general supervision.

Key Responsibilities

• Assist with the installation, configuration, maintenance, and troubleshooting of network infrastructure including switches, routers, wireless access points, firewalls, structured cabling, network drops, patch panels, and communications closets.
• Monitor network performance and use diagnostic tools to identify, troubleshoot, and resolve wired and wireless connectivity issues, including TCP/IP, DNS, DHCP, VPN, and network authentication problems.
• Perform routine network maintenance activities including firmware updates, equipment testing, equipment replacement, preventative maintenance, and participation in disaster recovery preparedness.
• Support LAN, WAN, VLAN, wireless networking, and related communications technologies.
• Provide technical support for Active Directory, network printing, file-sharing services, and related network technologies.
• Document network configurations, inventories, procedures, and service requests.
• Assist with technology deployments, classroom technology initiatives, and network infrastructure projects, coordinating with vendors, telecommunications providers, and campus departments.
• Observe established cybersecurity policies and assist in implementing network security best practices.
• Perform related technology support duties as assigned.

Work Environment

This is an in-person position requiring work in offices, classrooms, computer labs, telecommunications rooms, and other campus facilities. Duties may include lifting computer and networking equipment over 50lbs, working on ladders, installing cabling, and occasional evening or weekend work during maintenance windows or technology projects.

Minimum Qualifications

• A High School diploma or equivalent and two (2) years of full-time work experience in a computer or technology-related position.
• An Associate’s degree and one (1) year of full-time work experience in a computer or technology-related position.
• A Bachelor’s degree and six (6) months of full-time work experience in a computer or technology-related position.
• A Bachelor’s degree in computer science or a related field.

Full-time work is considered at least 35 hours per week. Part-time experience of at least 20 hours per week may be prorated by half.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Network Administration, or a related field.
• Experience supporting enterprise network environments.
• Knowledge of Cisco, Aruba, Juniper, or equivalent networking equipment.
• Familiarity with Microsoft Windows Server, Active Directory, Microsoft 365, and virtualization technologies.
• Understanding of TCP/IP networking, VLANs, DNS, DHCP, VPNs, and wireless networking standards.
• Experience using network monitoring tools and ticketing systems.
• Industry certifications such as CompTIA Network+, Cisco CCNA, or equivalent is desirable.
• Ability to work a flexible in-person schedule, including evening and weekend hours.

Knowledge, Skills, And Abilities

• Knowledge of networking fundamentals and computer hardware.
• Ability to diagnose and resolve network connectivity issues.
• Strong analytical and troubleshooting skills.
• Ability to prioritize multiple assignments in a fast-paced environment.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work independently and collaboratively within a team.
• Commitment to providing responsive and professional customer service.
• Ability to learn new technologies and adapt to changing technical environments.

Compensation

New Hire: $56,565*

Incumbent: $63,918

*For new hires to CUNY classified civil service positions, this amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

Benefits

CUNY offers a comprehensive benefits package. Employees are also offered pension and Tax-Deferred Savings Plans.

Job ID: 33039

Location: Brooklyn College

Job Type: Full-Time

Closing Date: November 28, 2026