MCA Analyst-Associate 2

About the Role

Join PwC Acceleration Center India to support managed service delivery within the Assurance practice. You will help execute outsourced processes, potentially involving client interaction, data review, enrichment, processing, quality control, and handling escalations and queries. As an Associate, you will be a curious and adaptable team member, learning from diverse client situations, building commercial awareness, and taking ownership of your work to deliver dependable results in a fast-paced environment.

Key Responsibilities

• Executing outsourced process tasks across client service workflows, including data review, enrichment, processing, and record maintenance.
• Reviewing incoming requests and documents to identify missing information, inconsistencies, and follow-up actions.
• Applying quality control procedures to validate data accuracy, case completeness, and transaction readiness.
• Resolving routine questions and escalations by gathering facts, documenting outcomes, and routing issues to the appropriate team members.
• Tracking service deliverables, deadlines, and workflow status to support consistent case movement.
• Using process documentation, financial document review, and customer data management tools to complete assigned work.
• Recording actions, updates, and decisions clearly in service systems to support audit trails and reporting.
• Adapting to varying client needs, scope changes, and shifting priorities while maintaining reliable task execution.

Requirements & Tech Stack

• English proficiency (oral and written).
• Experience using process documentation, financial document review, and customer data management tools.

Qualifications

• At least a Bachelor's degree.
• At least 1 year of experience.
• Curious approach to learning and taking ownership.
• Experience supporting client service in fast-paced environments.
• Developing comfort with varied clients and team members.
• Practice gathering information and analyzing patterns.
• Active listening and clear idea sharing.
• Feedback-minded habits for growth and adaptability.
• Understanding business operations and commercial awareness.