Junior Service Desk Technician

About the Role

• Location: On-site in Waddell, Arizona
• Schedule: Variable shift start times between 2:00 AM and 7:00 PM
• Pay Rate: $15.15 per hour

Key Responsibilities

• Serve as the first point of contact for customers by answering calls, emails, and system-generated requests.
• Create and manage support tickets while ensuring accurate documentation.
• Provide timely notifications and updates using established procedures and standard operating procedures.
• Support equipment shipping, receiving, and inventory-related activities.
• Update mobility information and maintain organized storeroom operations.
• Assist with laptop resets, peripheral fulfillment, and package tracking.
• Document solutions and contribute to process improvement initiatives.
• Complete additional projects and responsibilities as assigned.

Requirements & Tech Stack

• High School Diploma or GED required.
• Strong communication and customer service skills.
• Basic knowledge of Windows operating systems and common IT tools.
• Ability to follow standard operating procedures and manage multiple responsibilities in a fast-paced environment.
• Familiarity with shipping processes and asset tracking is a plus.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively in a team environment.
• Ability to work a flexible schedule within the designated operating hours.
• Ability to pass a background check prior to hire.

Qualifications

• Demonstrated strong customer service skills.
• Demonstrated attention to detail.
• Willingness to learn in a fast-paced support environment.