Collections Specialist

About the Role

The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.

This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship.

This position requires full-time onsite work (5 days per week) in Victor, NY and is not eligible for relocation assistance.

Key Responsibilities

• Contact customers regarding past-due invoices; document collection efforts accurately.
• Assist in resolving basic billing disputes; escalate complex issues to the Supervisor.
• Monitor assigned accounts and follow up on overdue balances.
• Respond to inquiries promptly and professionally; maintain positive relationships with customers.
• Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices.
• Perform additional responsibilities as assigned by the Collections Supervisor.

Qualifications

• Associate’s degree in Accounting, Business or equivalent experience (preferred).
• 0-2 years of AR/collections experience (entry-level).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.
• Effective communication and customer service skills.
• Ability to work in a fast-paced Global Business Services environment.
• Proficiency in Microsoft Excel and ERP systems.