Specialist 2, Customer Consulting
PwC India
This job at a glance
- Who can apply
- Freshers
- Must know
- ExpressAuditingTaxCustomer service
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%Auditing1%Tax1%of 148 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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About the Role
At PwC, people in customer consulting specialize in providing consulting services focused on customer-related strategies and initiatives. These individuals analyze client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyze client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction. You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership, and consistently deliver quality work that drives value for our clients and success as a team.
Key Responsibilities
- Analyze client needs.
- Develop customer-centric solutions.
- Offer guidance and support to help clients enhance their customer experience and drive business growth.
- Provide consulting services across different customer-related areas.
- Help clients develop and implement effective strategies to enhance customer experience, drive business growth, and improve overall customer satisfaction.
Requirements & Tech Stack
- Adapt to a fast-paced environment.
- Take ownership.
- Consistently deliver quality work that drives value for clients and team success.
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyze facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g., refer to specific PwC tax and audit guidance).
- Uphold the Firm's code of conduct and independence requirements.
Qualifications
- Customer Consulting
- Customer Experience (CX) Strategy
- Customer Strategy
- Customer Transformation
- Business Transformation
- Customer Analysis
- Customer Insight
- Communication
- Active Listening
- Accepting Feedback
- Business Case Development
- Business Model Development
- Customer Engagement
- Customer Relationship Management
- Customer Retention
- Customer Service
- Customer Success
- Digital Tooling
- E-Commerce
- AI Fluency
- AI-Human Collaboration
- Business Development
- Business Expansion
- Channel Partner Management
- Emotional Regulation