Medical Assistant, Family Practice

About the Role

The Medical Assistant Certified provides comprehensive care during office visits, encompassing intake, test results, screenings, labs, medication administration, and closing care gaps. The role focuses on delivering excellent customer service and patient-centered care to patients, families, and other care providers.

Key Responsibilities

• Prepares and performs point-of-care testing (e.g., urine dipstick, blood glucose).
• Performs clinical intake, including vital signs, medical history, surgical history, social history, and medication verification.
• Arranges and administers medications as ordered by a provider, adhering to the "6 Rights" of Medication Administration, including documentation and coding. Controlled substances, insulin, and allergy doses require verification by an LPN, RN, or Licensed Practitioner.
• Assists with stocking and ordering supplies, maintaining equipment, and coordinating medical supply orders with the site manager.
• Sets up patients for examination and ensures pre-work is available for the provider (notes, diagnostic test results, imaging).
• Tracks and communicates lab and diagnostic study results to patients via phone calls, portal messages, or EMR buckets, as directed by the provider.
• Communicates abnormal findings from labs, imaging, or specialty offices to Licensed Practitioners and completes accurate documentation.
• Follows safety processes and policies, including infection prevention, maintaining a clean environment and equipment, and documenting adverse events, infection control, and quality control measures.
• Complies with office policies and procedures, OSHA Standards, and HIPAA Privacy Regulations.
• Delivers excellent customer service to patients, families, and care providers.
• Manages patient flow after check-ins and discusses patient flow with a Licensed Practitioner based on urgency and daily patient load.
• Provides coverage in other areas of Health First Medical Group (HFMG) or the office to support departmental needs, including patient registration, payment collections, patient checkout, and appointment scheduling.
• Answers internal and external customer phone calls and directs messages to appropriate individuals.
• Ensures all documentation is complete and documented in the Electronic Medical Record (EMR).
• Acts as a liaison between support services and other clinical divisions.
• Provides customer follow-up and education to encourage patient participation in their care and demonstrates respect for their needs.
• Adjusts communications to meet customer needs, expectations, age, culture, and individual differences.

Requirements & Tech Stack

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) proficiency.
• Ability to pass colorblind testing for point-of-care tests requiring color change.
• Strong customer service skills, including knowledge of recovery techniques.
• Knowledge of Medical Terminology.
• Ability to assist more than one provider simultaneously.
• EMR documentation.

Qualifications

Education:

• High School Diploma or equivalent.
• Technical Diploma in Medical Assisting.

Work Experience:

• None required.

With No Technical Diploma: Additional six (6) months or more in related clinical experience.

Licensure:

• None required.

Certification:

• American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card (required prior to start date and maintained).
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification from one of the following accredited organizations:
• American Association of Medical Assistants (AAMA)
• American Medical Technologists (AMT)
• National Healthcareer Association (NHA)
• National Center for Competency Testing (NCCT)
• American Registry of Medical Assistants (ARMA)
• National Association for Health Professionals (NAHP)
• American Medical Certification Association (AMCA)

Background Check:

• If hired into Memory Disorder Clinic or Health First Aging, must satisfy the State of Florida, Agency for Healthcare Administration (ACHA) Level 2 background screening.

Physical Requirements:

• Physically agile, with frequent walking, standing, running, bending, stooping, kneeling, climbing, or crouching.
• Occasional lifting or moving of objects up to 50 pounds.
• May require moving in various positions in tight/confined spaces, including reaching.
• May lift, turn, pull, push, or ambulate people and/or equipment up to 90% of the assigned shift.
• May be exposed to varied indoor/outdoor environments (temperatures, air quality, lighting, noise levels).
• May require working with biohazards (blood/body fluids) and airborne particles following OSHA and CDC guidelines.
• Communicating with others.
• Visual acuity and hand-eye coordination.
• Workspace may vary.
• May require travel to various facilities and use of a personal vehicle.