Solutions Engineer, REDI

About the Role

Reliability, Maintenance, and Engineering (RME) is hiring a Solutions Engineer. This role is a proactive technical development role, focusing on maximizing equipment reliability and operational performance of equipment such as conveyors, sortation systems, scanners, cameras, print and apply systems, and SCADA devices and programs. This role can be based in any United States Amazon location that is within driving distance of an airport to support frequent travel. Travel up to 70%.

Key Responsibilities

• Evaluate existing MHE software configurations and identify performance gaps, bottlenecks, and inefficiencies
• Develop and implement optimization strategies to improve throughput, uptime, and overall equipment effectiveness (OEE)
• Design software-based solutions that maximize the utilization of conveyors, sorters, AS/RS, AGVs, and other MHE assets
• Create technical specifications and architecture documents for proposed solutions
• Lead end-to-end implementation of software optimization projects from scoping through go-live
• Manage system integrations between MHE controls, enterprise software (ERP/WMS), and middleware
• Oversee testing, commissioning, and validation of software changes in live environments
• Partner with operations, engineering, and IT teams to understand business requirements and pain points
• Present solution proposals, ROI analyses, and business cases to leadership
• Serve as the technical liaison between vendors, integrators, and internal teams
• Conduct training sessions and knowledge transfers for customer staff
• Provide 24/7 Tier 2/3 technical support for controls-related MHE issues
• Contribute to long-term technology roadmaps and capital planning for MHE investments
• Handle flexible workload which may come from management or operations.

Requirements & Tech Stack

• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Expertise with Studio5000, Ignition, Codesys and related controls software environments
• Knowledge of six Sigma/Lean processes
• Ability to analyze throughput data, system performance metrics, and identify bottlenecks
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or Engineering Technology

Qualifications

• Experience in automation or complex MHE environments
• Experience translating business requirements into technical solutions
• Master's degree in Electrical or Mechanical Engineering, or Master's degree or above in engineering, management, or technology (Preferred)
• Systems controls design or programming experience (Preferred)
• Systems trainer or training experience (Preferred)
• Proven history of delivering continuous improvement across large networks (Preferred)