Customer Support Executive
SortMyScene
Goregaon, Maharashtra, India0–2 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Excel
- Work
- On-site in Goregaon
- Pay
- Not stated by the employer.
- Skill demand
- Excel13%of 149 similar fresher jobs posted in India this week
- Listed
- 7 Nov 2026 · still open
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About SortMyScene
SortMyScene is an event discovery and booking platform that connects clients with event organisers, venues, and service providers. We aim to simplify event planning by providing clients with a seamless experience, from discovering events to coordinating their requirements.
Key Responsibilities
- Handle client queries and provide timely assistance through calls, WhatsApp, emails, and other communication channels.
- Act as the primary point of contact for clients and ensure smooth communication throughout their journey with SortMyScene.
- Understand client requirements, preferences, and expectations and provide appropriate solutions.
- Assist clients with event enquiries, bookings, payments, and related processes.
- Coordinate with event organisers, vendors, and internal teams to fulfil client requirements.
- Follow up with clients regarding enquiries, confirmations, bookings, and pending requests.
- Resolve client complaints, concerns, and service-related issues professionally and efficiently.
- Maintain accurate records of client interactions, enquiries, feedback, and complaints.
- Ensure clients receive regular updates regarding their bookings and event-related requirements.
- Build and maintain positive client relationships to encourage customer satisfaction and retention.
- Proactively identify opportunities to improve the overall client experience.
- Ensure all client requests are addressed within the expected response time.
- Remain accessible and responsive during assigned working hours and whenever client coordination requires support.
Qualifications
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management abilities.
- Good problem-solving and conflict-resolution skills.
- Ability to handle multiple client queries simultaneously.
- Strong coordination, follow-up, and organisational skills.
- Patience and a customer-oriented approach.
- Basic knowledge of MS Excel, Google Sheets, and communication tools.
- Ability to work under pressure and manage time effectively.