Customer Support Associate, Voice Process

ContactPoint 360 is hiring a Customer Support Associate - Voice Process

📍 Location: Bengaluru

🏢 Work Mode: 100% Work from Office

⏰ Shift: 5:30 PM – 2:30 AM (US Shift)

📅 Working Days: 5 Days a Week

🎉 Fixed Weekends Off: Saturday & Sunday

About the Role

We are looking for motivated, enthusiastic, and detail-oriented individuals to support a US voice process. This opportunity is for those with excellent English communication skills, good listening abilities, and a willingness to learn and grow. Immediate joiners are preferred.

Key Responsibilities

• Handle accident and insurance-related information for US law firms.
• Collect, verify, and accurately document case-related details.
• Communicate effectively and ensure a smooth information-gathering process.
• Maintain accuracy while meeting quality and productivity targets.
• Identify information gaps and resolve issues through critical thinking.
• Ensure timely updates and follow client and process guidelines.

Requirements & Tech Stack

• Excellent verbal and written English communication skills.
• Good proficiency in MS Excel.
• Strong active listening and comprehension skills.
• Good analytical, critical-thinking, and problem-solving abilities.
• Positive attitude with a willingness to learn.
• Ability to work in a target-driven environment.

Qualifications

• International BPO experience will be an added advantage.
• Experience in US insurance, legal, claims, or backend operations is preferred.
• Immediate joiners preferred.

📩 Interested? Send your resume to [email protected] / [email protected]