Customer Support Specialist
Etihad
Bengaluru, Karnataka, IndiaFresher3h agovia LinkedIn
Posted 14 Nov 2026, 18:10 IST
This job at a glance
- Who can apply
- Freshers and up to 1 year · 12th pass
- Must know
- Customer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service83%of 145 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
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About the Role
The Customer Support Specialist will handle customer queries through calls, ensuring accurate and timely solutions while maintaining a high level of professionalism.
Key Responsibilities
- Handle customer queries through calls.
- Understand customer concerns and provide accurate and timely solutions.
- Assist customers with bookings, cancellations, changes, payments, and other service-related queries, depending on the process.
- Resolve customer issues while maintaining a high level of professionalism.
- Follow company policies, processes, and quality standards.
- Maintain accurate customer records and update information as required.
- Escalate complex or unresolved issues to the appropriate team.
- Meet defined quality, productivity, and customer satisfaction targets.
- Ensure a positive customer experience during every interaction.
Requirements & Tech Stack
- Basic computer knowledge.
- Comfortable working in rotational shifts.
Qualifications
- Freshers and experienced candidates can apply.
- Minimum qualification: 12th Pass / Graduate.
- Good verbal and written communication skills.
- Customer-focused and willing to work in a target-driven environment.