PCC, Complex Scheduler

About the Role

• Performs advanced and time-intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic, such as hospital or outpatient radiology centers.
• To be defined as advanced and time-intensive, 75% or more of the employee's time must be spent completing cases performed in an ambulatory surgery center or inpatient setting, coordination of multiple specialties, and coordination of pre-operation and post-operation testing/clearance.
• May coordinate complex, sequential treatment appointments including clinical trials and standard of care patients.
• Coordinates transplant-related work-up and evaluations for donors and patients.
• Serves as the primary point of care for these patients and their families.

Key Responsibilities

• Scheduling return visits
• Scheduling ancillary appointments
• Registering or scheduling new patients
• Scheduling imaging and procedures within their local clinic
• Completing patient data forms
• Coordinating provider referrals
• Retrieving medical records
• Acts as an administrative resource for all staff in the coordination of a patient's care.
• Works collaboratively with management to remedy or escalate patient complaints.
• Covers for front desk and other back-office staff as needed.
• Provides support for the training of new PCCs and other administrative staff as needed.
• Completes precertification authorizations as required.
• Other duties as assigned.

Requirements & Tech Stack

• High school diploma or GED required.
• 6 months of healthcare scheduling experience is required.

Qualifications & Skills

• Problem-solving ability
• Ability to provide a high level of customer service
• Excellent communication skills, both verbal and written
• Ability to work in a team environment
• Time management skills
• Empathy for others