Customer Success Associate
Flexiple
India0–3 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Must know
- OperationsOnboardingCRMExcelSalesAccount management
- Work
- On-site in India
- Pay
- Not stated by the employer.
- Skill demand
- CRM27%Operations23%Excel9%Onboarding3%of 150 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About the Role
A high-growth, VC-backed SaaS company is building out the associate layer of its founding India customer success team. This is a remote, pan-India role.
Key Responsibilities
- Own onboarding logistics and early product adoption check-ins for new customers
- Keep CRM records, health scores, and renewal dates accurate and current
- Draft account summaries and review materials for the CSM to present
- Field first-line customer questions and route anything complex to the right owner
- Flag at-risk accounts early based on usage and support-ticket signals
- Schedule and run onboarding calls
- Keep health-score trackers current
- Chase renewal paperwork
- Draft account update decks
Requirements & Tech Stack
- Comfort with some US or UK time-zone overlap on select days
- Comfortable reading spreadsheets and CRM records
- Clear writing ability
- Ability to work autonomously without every task being spelled out twice
Qualifications
- Zero to three years of work experience
- Ideally with some exposure to customer-facing work, account coordination, or a fast-paced support desk.
- Any prior internship or job touching customer support, sales operations, or account management
- Familiarity with tools such as HubSpot, Intercom, or Gainsight
- Comfort picking up new SaaS products quickly